Shipping policy
1. Order Processing Times
We aim to process all orders within 1–2 business days. Orders placed after 5:00 PM local time will be processed on the next business day. During peak times (such as holidays or sales), processing may take slightly longer, but we’ll always do our best to keep you informed.
2. Domestic and International Shipping
We currently ship to the following regions:
- Domestic: All states within United States
- International: Shipping per region will require additional postage depending on location
Estimated delivery times:
Please Note: International deliveries may be subject to customs processing and additional charges based on your country’s regulations.
3. Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and chosen delivery method.
- Free shipping on orders over $75 (domestic only)
- Flat rate shipping of $5.99 for standard delivery
- Express options are available at an additional cost
- International customers are responsible for customs duties or import taxes
4. Local Delivery or Pickup
We offer the following local options in selected areas:
- Local delivery within the Fargo Moorhead area
Customers choosing local delivery will receive a notification when the order is ready.
5. Possible Delays or Service Interruptions
Shipping times may be affected by external factors such as:
- National holidays or public observances
- High order volumes during sales or promotional periods
- Courier disruptions due to weather or regional issues
We’ll notify you of any expected delays and always aim to keep you updated.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can follow your shipment through the link provided.
If you haven't received tracking details within 3 business days of placing your order, please reach out to us at Presencecompanyus@gmail.com .
Have questions about shipping, returns, or delivery timelines, feel free to contact our support team.